Surrey County Council: Improving public service with SCT
Customer success story
Why the Speed Compliance Tool has worked for Surrey County Council
|
Metric |
Before SCT |
After SCT |
|
Time |
Days to Weeks |
Minutes |
|
Cost |
High per site |
Significantly reduced |
|
Resource |
Overstretched |
Prioritised by data |
|
Survey Queue |
Growing Backlog |
More manageable |
The Challenge: Limited Resources blocked progress
Surrey County Council was under pressure to respond to public concerns about speeding but lacked the resources and equipment to deliver. Traditional speed surveys required specialised equipment and time, and a growing backlog of requests had developed. This was causing growing frustration, as they felt that they were unable to provide a good service to the public and help direct already stretched resources into addressing speeding issues where they were most needed.
The Solution: Speed Compliance Tool by Agilysis
Surry County Council was keen that the Speed Compliance Tool could provide average and 85th percentile speeds across the entire county network at such a reasonable price. The instant access to reliable data means that queries can be responded to in minutes rather than weeks. Its intuitive, browser-based dashboard means that it requires little to no training and can be picked up by anyone.
The Results: No backlog
With the Agilysis Speed Compliance Tool, Surrey County Council can now:
- Respond to public concerns faster and more effectively
- Prioritise physical surveys only where data shows a need
- Make smarter use of limited resources
- Provide clear evidence to support enforcement and intervention
“We were able to provide a better service and using the SCT to triage locations, so an SDR survey was no longer the automatic go to option. We now are beginning to see a more manageable queue for survey locations across the county and able to direct resources where needed.”
- Matt Walsh
